When receiving your shipment, please inspect the package in the presence of the courier. If there are visible signs of damage (torn parts or dents), you should not accept the parcel. In that case, please contact us by calling 015365000 or e-mailing us your details (first and last name, contact number) at office@sanioptik.rs and specify the reason why you refused the delivery. We will contact you at our earliest convenience with further instructions.

If you have received the shipment and discovered, upon opening the parcel, that the delivered goods do not match those ordered or that the details on the invoice are incorrect, please contact us  by calling  015365000 or by sending an email with your details (first and last name, contact number ans picture of received item) at office@sanioptik.rs (not later than 24h from the time of receipt of said goods) and describe the problem. We will respond as soon as possible.

If there are any non-compliances in terms of the Consumer Protection Act, please take the steps as defined by the Rule book which is applied to online shopping. You need to send product together with the Complaint Form at Koče Kapetana 12-14, 11000 Belgrade.